Scandia Refund, Return & Shipping Policy

All Scandia items returned will be subject to a 20% restock fee. No Exceptions.
Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling--this includes all costs incurred by Vitality Solutions for transporting items promoted with free shipping.) Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.

No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact us at (435) 215-9470 or support@vitalitysolutionsusa.com to obtain a Return Merchandise Authorization (RMA) number.

The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.

Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.

If you discover what you believe is a product defect for any item purchased through VitalitySolutionsUSA.com, please contact us at (435) 215-9470 or support@vitalitysolutionsusa.com. Such a defect, if any, is covered under the terms of the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Your Scandia product is delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Vitality Solutions, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges. This includes all costs incurred by Vitality Solutions for transporting items promoted with free shipping.

If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Vitality Solutions, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.

Orders for pre-cut sauna kits, modular sauna rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.

Liability will extend only to the amount of the invoice.   Vitality Solutions is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.

In addition to acquiring a Return Merchandise Authorization (RMA), we will send you the address where you will need to ship your items. Vitality Solutions uses a network of manufacturers located across the United States to process returns. Please contact us at (435) 215-9470 or support@vitalitysolutionsusa.com to obtain both these pieces of information.

 

NOTE: No Refunds or Returns will be granted without the RMA number and proper return address given by Vitality Solutions.