What is your Lowest Price Guarantee?
Since we’re authorized dealers for every product we carry, we have access to the best prices on the market. If you find a lower price on another authorized dealer’s online store before you purchase, send us an email at sales@vitalitysolutionsusa.com with a link to the product and we’ll match or try to beat the price.
If you find a lower price from another authorized dealer’s online store within 30 days after your purchase, send us an email with the product’s link. As soon as we verify the price, we’ll refund you the difference from your original purchase price.
If our price includes free shipping, the competitor's price must also include shipping to qualify for this guarantee.
Does my purchase come with a warranty?
Yes, every product we carry comes with a manufacturer’s warranty. The warranties vary by supplier. You can check the specific details for each product on its respective product page under the warranty section. Vitality Solutions does not offer any warranty that replaces the manufacturer’s warranty. If you need to make a warranty claim, we’ve got you covered. We will assist you in submitting your warranty claim to the manufacturer. Just email us at support@vitalitysolutionsusa.com to initiate a claim.
What happens after I place my order?
Right after you place your order, you will receive an order confirmation email. This means we have received your order and have pre-authorized your credit card or other form of payment.
As soon as we receive your order we will contact our suppliers warehouse to confirm the product is in stock and ready to ship. If your product(s) are available for shipment (within 5 business days) we will process the charges and submit the order for shipment.
Once your order has shipped, you’ll receive a shipment confirmation email with a tracking number (or numbers if products ship separately) within 24 hours.
In the rare case that you do not receive a shipping confirmation and tracking number within 6 business days, please email us at support@vitalitysolutionsusa.com or call us at (435) 215-9470. Shipping times may vary depending on the weight and size of your products, and your location.
When will my order ship?
Orders usually ship within 1-2 business days if your product is in stock. You’ll typically receive your order between 3-7 business days after your item(s) have shipped. Custom or made-to-order items require a longer lead time before shipment. We will contact you with estimated shipping times for any items that are not expected to arrive within 10 business days after shipment.
Do you charge sales tax?
We do not charge sales tax on any of our products, unless the items are purchased in Utah.
Do you offer ongoing support?
Yes, we are here for you every step of the way. From helping you choose the right product, to answering any product questions, to arranging shipment and tracking delivery time, to ongoing support after your purchase, our US-based customer service team is on hand to help. We are committed to promptly resolving any issues that might come up.
What delivery options do you offer?
We offer free shipping on all of our products. For most of our medium and smaller size products, we take care of the shipping costs via UPS and FedEx. Smaller items may be shipped with USPS, again completely free.
For larger items that ship in crates, we offer our Free Curb-Side Delivery Service. The delivery driver will be responsible for placing the item at curbside ground level. The freight company will contact you prior to delivery to confirm shipment details and schedule a time for delivery. A phone number is required at checkout so the freight company can contact you.
We also offer premium shipping options for an additional charge: Threshold Shipping (porch or garage), Room of Choice Shipping (inside your house or business), or White Glove Light Assembly (assembly that takes 30 minutes or less)
If you would like to take advantage of one of these premium shipping options, please email us at support@vitalitysolutionsusa.com or call us at (435) 215-8470 either before or immediately after you place your order.
Can I return my purchase for a refund?
We offer refunds for a purchase if the product is returned in undamaged condition within a specified period of time. The specified time period from date of purchase varies by brand. Note that most outright returns will incur a restocking fee and return shipping costs. Refer to our Refund & Return Policy for information on each brand’s specific policy. If you need to return a product, please email support@vitalitysolutionsusa.com and we will send you return instructions along with a return address. Please do not ship your return without contacting us first.
Can I cancel my order?
Yes, you can cancel your order for free if we receive your cancellation request before the purchase has been fully processed and shipped from our supplier’s warehouse. If you wish to cancel, please let us know as soon as possible so we can issue a refund in full before the product leaves the warehouse. If you wish to cancel your order after the product(s) leave the warehouse, you may incur restocking and shipping fees. Please note that custom or made-to-order purchases cannot be cancelled or returned.